Privacy Policy

Last Updated: 26th April 2025

At Infinite Awe, we care deeply about your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect your data in accordance with the Kenya Data Protection Act, 2019.

1. What Information We Collect

We may collect the following information when you use our website, place an order, sign up for our newsletter, or contact us:

  • Personal details (such as your name, email address, phone number, and delivery address)

  • Order and payment information

  • Account login details (if you create an account)

  • Website usage data (such as device information, IP address, and browsing behaviour)

2. How We Use Your Information

We use your information to:

  • Process and deliver your orders

  • Communicate with you about your order, account, or customer service requests

  • Send you updates, newsletters, and offers (only if you opt-in)

  • Improve our website, products, and services

  • Meet our legal and regulatory obligations

3. Analytics and Tracking

We use analytics tools (such as Google Analytics) to help us understand how visitors use our website and to improve our products and services. These tools may collect information such as your IP address, device type, pages visited, and time spent on our website. This information is processed in a way that does not directly identify you.

From time to time, we may change our analytics providers. Any provider we use will be required to protect your data and comply with relevant data protection laws.

You can choose to disable cookies or tracking in your browser settings if you do not wish your information to be collected for analytics purposes.

4. Cookies and Tracking

Our website may use cookies to make your browsing experience better. Cookies help us remember your preferences and understand how you use our website. You can control cookies in your browser settings.

5. Sharing Your Information

We do not sell your personal data. We may share your information with:

  • Our trusted service providers (such as delivery partners, payment processors, or analytics providers), only as necessary to fulfill your order or operate the website

  • Regulators or authorities if required by law

We require our partners to protect your data and use it only for the services they provide for us.

6. International Transfers

Some of our trusted service providers may store or process your information outside Kenya (for example, cloud hosting, analytics, or payment processing). We ensure that these providers have adequate safeguards to protect your data in line with the Kenya Data Protection Act.

7. Data Retention

We keep your personal information only as long as necessary to fulfill your orders, comply with our legal obligations, resolve disputes, or as otherwise required for our business operations.

8. Children’s Privacy

Our website and products are not intended for children under 18 years. We do not knowingly collect or process personal information from children. If we become aware that we have collected such information, we will delete it immediately.

9. Third-Party Links

Our website may contain links to third-party sites (such as social media, payment services, or external content). Please note that we are not responsible for their privacy practices. We encourage you to read their privacy policies.

10. Your Rights

Under the Kenya Data Protection Act, you have the right to:

  • Ask us what information we have about you

  • Correct or update your personal information

  • Withdraw your consent to marketing communications at any time

  • Ask us to delete your personal data (unless we are required by law to keep it)

To exercise these rights, contact us at: [email protected]

11. How We Protect Your Data

We use up-to-date security measures to protect your personal information from unauthorized access, loss, or misuse. Only authorized staff and trusted partners have access to your data.

12. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will post the updated version here with the new date. We encourage you to review this policy regularly.

13. Complaints

If you believe your data privacy rights have not been respected, you may contact us at [email protected] or lodge a complaint with the Office of the Data Protection Commissioner, Kenya.

14. Contact Us

If you have any questions or concerns about your privacy or how we handle your data, please contact us at:

Email: [email protected]
Address: Nairobi, Kenya

Your privacy matters to us. Thank you for trusting Infinite Awe with your self-care journey.